Vanilla gift card system error when checking balance

Vanilla gift card system error when checking balance

Vanilla gift cards absolutely need no introduction, if you are used to shopping online, you would have come across Vanilla gift cards on one or two occasions. 

As a Vanilla gift card user, you may encounter challenging error  messages while checking your Vanilla gift Card Balance.

Some of these messages may be too challenging, some we can sort on your own, in most situations, you might request assistance from those who have faced this issue before, or even surf the internet for solutions. 

So don’t even bother yourself, that’s why we are here.

By the end of this blog post, we should be able to know the different error messages you can possibly encounter while checking your balance with your Vanilla gift card. 

We won’t stop at that, we’ll also know the different ways we can bypass these error messages.

 Just make sure you are hooked in as we go through this step by step.

Read Also: How to check your Popeyes Gift Cards balance 

What are Vanilla Gift Cards?

Vanilla  is a gifting company that works closely with payment bigwigs like MasterCard and Visa.

Vanilla gift cards when purchased are already preloaded with a particular amount of money. 

You can use this gift card for different kinds of shopping in stores that accept Vanilla gift cards as a method of payment. 

You can equally use it to trade crypto currencies like Bitcoin etc, there’s just so much you can do with a Vanilla gift card. 

Although Vanilla gift cards are often pre-redeemed before you purchase them,but  if you are in a position where you need to redeem one, there’s a toll-free number on the card you can contact for assistance. 

Now that we know what vanilla Gift Cards are all about, we’ll now discuss some error messages we can face while using these gift cards to check our balance.

Common Vanilla Gift Card Errors When checking Balance

Just like most purchase gift cards out there, there are certain times when you may want to make a purchase or check balance, only for you to be frustrated with one error message or the other.

This can be frustrating as you may have limited alternatives in this situation, if you know how to fix the problem, then there’s not much problem.

But if you don’t know how to fix them, don’t worry, by the time we are done with this chapter, you should know all the likely error messages and how you can fix them.

1. Invalid Card Error

I think this is the most frequent type of error message you can encounter with the Vanilla gift cards.

 When these errors occur, chances are that you may have gotten it from a very unreliable and untrusted source or someone has reported the gift card as stolen.

 What the error message indicates is that the gift card you are trying to use is likely fake and may have been generated by fake gift card generators who present it as genuine.

2. The Incorrect Pin Error.

This is another error message that you can easily encounter with vanilla gift cards. 

There are two scenarios that are likely to lead to this error message. 

The first and most likely error is when you input the wrong pin, if you do that, you’ll see the incorrect pin message. 

To be on a safer side, make sure you are putting the current pin. 

The second scenario that can lead to the Incorrect Pin Error is when you purchase your Vanilla gift card from a fake or unreliable source, to avoid this situation, always Verify that you are purchasing from a reputable source.

3. Unable to Query or Check Balance

This is another popular error most Vanilla gift card users encounter. 

There are two situations that can lead to this type of error message, the first situation arises when the gift card is incorrectly activated.

 To avoid this situation, make sure you activate your gift card correctly. 

The second situation happens when you put in the wrong codes.

Make sure you are putting in the right codes, if the error message continues, you can return the card to the store where you purchased it from.

4. Zero Balance Error

This error message is quite simple and self explanatory, just as the name implies, this error message occurs when the money in your Vanilla gift card is not up to the purchase you are trying to make. 

Let’s say you have about $40 in your Vanilla gift card and you are trying to make a purchase of $100.

 It’s inevitable that you will receive the zero balance error message because your vanilla gift card value is lower than the purchase you are trying to make. 

To be on a safer side, make sure your gift card value is not lower than what you are trying to purchase.

5.Status on Hold error Message

This type of error message occurs whenever the gift card you are trying to use for purchase is reported to be stolen. 

The status on hold message occurs because your vanilla gift card has been frozen temporarily.

For you to rectify this error message, all you have to do is to contact Vanilla, provide them with all necessary details concerning the gift card, they should be able to rectify the problem.

6. System Error Message

There are times you encounter the system Error Message. This happens mostly when trying to check your Vanilla gift card balance.

It can also happen in situations where you are trying to use them.

 Most times it could be as a result of server error, an inactive card can also cause this issue. 

You can contact Vanilla if you are unable to resolve the problem.

7. Gift Card Damaged Error Message

This message is also common to most Vanilla gift card users, it’s more of a technical problem, when this happens, it’s difficult for Vanilla to deduct your card balance. 

To sort this out, simply contact Vanilla for assistance



The truth is, it’s almost impossible to check your balance on Vanilla or any other gift cards without encountering any of these error messages. 

But the fact remains that every problem has a solution. 

In this blog post, we’ve been able to identify some of the error message problems you can encounter while checking balance on your Vanilla gift cards.

We also provided some of the troubleshooting you can take to avert the situation. 

We believe we’ve given enough information to aid you navigate the error message that is common with not just Vanilla, but other gift cards too.